CHALLENGE
Complex change
Following the acquisition of another company, an international healthcare provider faced the complex task of integrating its existing IT platforms across the newly expanded organization.
The complexity of the implementation marked it as a high-risk project, and the client recognized the critical need for a structured and strategic approach to change management.
SOLUTION
Leading the transition
7N provided a senior consultant to lead change management efforts, track progress, and ensure organizational alignment across eight clinics and 70 employees.
The approach included:
Leveraging the ADKAR® model and aligning efforts with the PRINCE2® project management framework to drive meaningful and measurable change across the organization
Establishing a strong communication and action strategy with the leadership team to ensure transparency and manage challenges up and down in the organization
Understanding professional contexts and introducing innovative training initiatives that enabled trust, engagement, and long-term capability development
IMPACT
Transformative effects
The consultant’s structured approach and strong people skills led to a successful transition with lasting organizational impact:
A healthy work environment was established, empowering staff to navigate major operational changes independently
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