CHALLENGE
Implementing eye health strategy
A multinational retail company needed to implement a new eye health-focused strategy by integrating advanced clinical scanning devices into its stores.
The project also required technical debt cleanup, data migration, and securing legacy systems.
After previous unsuccessful attempts, the company engaged 7N to provide expert delivery management to drive the initiative forward.
Erik Borg is one of our excellent, high-performing IT consultants. This especially came to the forefront in his dedicated effort as the Delivery Manager in a critical strategic project for one of 7N’s clients, a multinational company in the optical retail industry.
SOLUTION
Software development and quality
7N assigned an experienced Delivery Manager to lead the project, working within the client’s Technology Clinical Product team. The focus areas included:
Deployment of clinical devices
Successfully rolled out OCT scanning and other medical devices as part of the client’s new healthcare strategy
Local consultancy management, status meetings, and performance evaluations to ensure close collaboration and consistent team performance
Ensured that the new teams cooperated without major disruptions and realized the established road map in an effective way
Handling IT equipment, contract extensions, social/professional events, and aligning with Falck’s organizational culture
Professionalism in action
The client states the following about Erik: “Erik is extremely professional; he never gives up, and he knows exactly when he delivers value for money. He is dedicated and orientated, and he motivates the team and the vendors to deliver their best. He has been working in a difficult environment, maturing both vendors and stakeholders – building relationships and trust. When Erik started, he quickly developed from being “just” a consultant to becoming a full member of our team. He is a great person, an amazing consultant, and a fantastic colleague. He lives and breathes our values and behaviors, and he is highly appreciated by our team and stakeholders!”
IMPACT
Fostering business growth
Market repositioning
The client evolved from being a low-cost optical retailer to a recognized eye health provider
Improved patient outcomes
The new systems enabled early detection of life-threatening diseases, saving an average of three lives per month
Increased market share and revenue
The strategic shift led to business growth and competitive advantage
Stronger internal collaboration
The project fostered team motivation, vendor maturity, and stakeholder trust
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