CHALLENGE
Outdated back-office platform
A leading pension provider sought to modernize its back-office platform, which was built on outdated, undocumented, and difficult-to-maintain applications.
The client needed a scalable and future-proof solution to support its employees in efficiently servicing over 1.3 million customers.
SOLUTION
Dedicated nearshore setup
The client partnered with 7N to build a dedicated nearshore development team in Poland to replace the fragmented legacy systems with a modern, maintainable, and scalable back-office platform. Key focus areas included:
Incremental modernization
Migrated the platform module by module, ensuring seamless integration with existing workflows
Platform design and architecture
Defining platform requirements and adapting the Microsoft Cloud Adoption Framework to align with the company’s standards and needs
Scalability & flexibility
Designed the system following market best practices, making it easily expandable and repairable
Agile transformation
Transitioned the development approach to SAFe, aligning with the client’s evolving organizational
IMPACT
Continuous collaboration
Long-term solution
The new back-office system remains a core platform, continuously evolving to meet business needs
Improved operational efficiency
The modernized platform has reduced errors, improved system performance, and made new feature development faster
Organizational transformation
The client transitioned from a fragmented system landscape to an integrated, scalable solution, aligned with Agile principles
Ongoing innovation
The 7N team continues to drive modernization, recently migrating the platform to newer versions
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