CHALLENGE
Governance of customs program
A Danish government initiative to modernize EU customs processes and systems faced significant management and operational challenges in executing the program - a 10-year, multi-billion DKK effort with 450+ FTEs.
By 2020, delays and inefficiencies in scope management, resource utilization, and organizational processes put the program under significant pressure.
SOLUTION
Strategic advisory for program execution
7N provided a senior consultant to act as a strategic advisor to the Program Director, ensuring better control, structure, and efficiency in program execution.
Key areas of focus included:
Financial oversight
Leading a 4-month task force to strengthen financial management and improve budget control
Organizational restructuring
Simplifying the SAFe-oriented program structure, streamlining processes, and eliminating inefficiencies
Strategic guidance
Providing ad-hoc analyses and decision-making support, addressing key improvement areas such as resource management, recruitment, and reporting
IMPACT
Optimized program delivery
Enhanced program control
Strengthened financial oversight and governance, reducing inefficiencies in resource allocation
Improved organizational clarity
Simplified program management, reducing 10 governance boards to 2, ensuring a clear structure and defined responsibilities
Optimized delivery framework
Established clearer roles, responsibilities, and reporting structures, improving efficiency in delivering the three major releases of the program
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