CHALLENGE
Multiple integrations in a complex setting
A leading Danish IT solutions provider faced major challenges in delivering a self-developed system for public sector entities to automate sickness benefits processing.
The solution required integration with over 50 external systems, some newly developed, leading to complex dependencies and delays. Additionally, migrating from legacy systems and ensuring stable IT operations added further challenges.
With the contract at risk of termination, an urgent turnaround was needed.
SOLUTION
Changing the course
7N conducted a Program Health Check Survey and was subsequently tasked with managing a comprehensive turnaround of the program.
The approach focused on:
Improved coordination across teams and stakeholders to increase transparency and stabilize delivery
Implemented new QA models, staffing adjustments, and closer monitoring to improve system reliability
Addressed key technical issues to ensure smoother integrations and system performance
Adjusted agreements in mutual understanding to facilitate a smoother execution
IMPACT
Seamless transition and stable operations
The system was successfully launched with a successful transition and stable IT operations during the hypercare period. Once at risk of termination, the program became a recognized success.
7N helped the client:
Fulfill their delivery commitments, strengthening their position in the public sector
Improve transparency and collaboration, boosting stakeholder confidence
Enhance quality assurance and technical refinements to ensure long-term system reliability
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