IT is the backbone of operations and when it breaks, it costs both time, trust, and frustration.
Technical disruptions take focus away from value-driving activities. We help you protect your core, delivering not just uptime, but predictability, accountability, and peace of mind.
Our Application Support & Maintenance services ensure that your software, systems, and infrastructure run smoothly, offering support across business needs - locally and globally.
CHALLENGE
Disruptions, a source of business risk
Technology should empower organizations to focus on their core mission, making its support and maintenance an ongoing, essential function that underpins business continuity and resilience.
As digital maturity grows, so does the importance of these services. Therefore, application support and maintenance are not just necessary functions; they are a strategic advantage.
7N SOLUTION
Application Support & Maintenance
We leverage over 20 years of experience to help you minimize downtime, reduce risks, and keep IT systems aligned with business needs.
Using ITSM/ITIL methodology, we combine defined SLAs, dedicated escalation paths, best-in-class engineers, multilingual support, and robust knowledge management to deliver responsive, reliable support that sustains high application performance as your business evolves.
Combining local know-how and a strong network of skilled professionals with international experience, we provide onshore, nearshore, or offshore IT support with minimal risk.
What is your need?
From everyday service desk tasks to proactive full service support, we adjust the scope of our services to fit your business needs.
User Support
Our helpdesk acts as a single point of entry - clear, responsive, and always accountable. We combine it with fast incident response to keep your systems stable and users active.
Advanced Support
We provide complete specialized hubs or complementary teams to deliver the additional expertise and capacity to resolve more complex problems and upgrades.
Full Service
We not only resolve incidents but proactively monitor and optimize application performance to ensure they are stable and ready for the future.
Whether you need end-to-end support or simply an extra layer to strengthen your internal teams, we provide support across applications:
We integrate local, regional, and global support in hybrid service models to match your language, availability, and business requirements.
From logistics to HR, our 360° support and maintenance services allow you to stay focused on core activities while we take care of the practicalities.
Onshore - Optimal integration with your team. We source, match, and deliver local consultants to support you on site or remotely.
Nearshore - Scale seamlessly across borders. We help you establish and manage setups, giving you access to IT expertise at competitive rates.
Offshore - Global support with cost efficiency. We consider the whole world our talent pool - and make it yours too.
Flexible delivery options
Service setups should reflect the criticality of your applications and provide the right assistance for your users. For crucial production systems, we ensure maximum uptime and continuity. For less critical or legacy solutions, we align resources for cost-effective maintenance without compromising service quality.
Service Scope
Support for applications ranging from small to business-critical.
Support Hours
Flexible support schedules including 24/5, 8/5, and 16/5.
Stand-by Options
Availability for critical issues during non-working hours.
Accountability
Ensures ownership and responsibility for tasks.
Standard Methodology
Based on market standards like ITSM/ITIL.
Cost-Effective Services
Maximizes the value delivered over time efficiently.
Business Continuity
Guarantees the availability of software at all times.
Seamless Integration
Integrated smoothly with existing client tools.
Multilingual Staff
Supports global operations with language versatility.
Integrated Front Desk
Provides a unified interface for customer service.
Proactiveness
Prevents incidents and increases service reliability.
Experienced Professionals
Ensures technical expertise and operational understanding.
Support should not sit in a silo. Throughout the IT product life cycle, we scale and adapt our support models with teams that evolve alongside your business and systems.
Short-term Support for New Software
Provides rapid response to urgent needs for new software.
Long-term Support for New Software
Ensures stability and continuous improvement for maturing new software.
Short-term Support for Legacy Systems
Offers flexibility for urgent issues in legacy systems.
Long-term Support for Legacy Systems
System retirement while maintaining business continuity.
When onboarding a new service, we use a structured rollout method to ensure a smooth transition from planning through ongoing care.
Our phased approach minimizes business risk, lowering the learning curve and accelerating value-realization. It is not just a handover, it is a partnership with knowledge and culture embedded from day one.
Agreement on Service Details
We agree on exact scope and terms.
Team Recruitment
7N assembles a skilled support team.
Alignment & Planning
We coordinate the final details, incl. start date and resources.
Onboarding & Knowledge Transfer
- Granting Access: Providing necessary permissions for roles.
- Introducing Company Culture: Familiarizing with company norms and practices.
- Knowledge Transfer: Sharing essential information and skills based on agreed checklist.
Go-Live & Ongoing Care
- Dry Runs: Testing the service setup before launch.
- Regular Service Provision: Ensuring consistent service delivery.
- Reporting & Improvement: Analyzing performance and making enhancements.
CASE STUDY
Transforming Support & Scaling Capacity
Bankdata faced the challenges of integrating Jyske Bank's IT systems and building stable offshore support and development setup. 7N became a strategic partner, helping to establish a sustainable, high-performing development setup that drives global delivery, innovation, and lasting value. The collaboration:
• Embedded offshore operations into the global structure,
• Expanded the team to 90+ experienced IT specialists,
• And empowered the offshore unit to manage full product life cycles independently.
See our work in action
Learn about our experience and insight building high-performing application support and maintenance services with clients across industries.
